Emotional Labor, Social Movements, and Being a Bad Feminist
Since Arlie Hochschild’s groundbreaking book The Managed Heart: Commercialization of Human Feeling (1983), the concept of “emotional labor” has become increasingly popularized. Writing about jobs in the service industry, Hochschild defines emotional labor as the work that “requires one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others” (20). In other words, many (if not most) jobs require us to manage and negotiate our own feelings and the...